We guarantee live arrival for shipments using same day or next day delivery options, assuming the buyer has promptly accepted the fish. In the event of losses, the buyer is responsible for notifying us by email within two hours of receiving the shipment and must provide a photograph in the unopened bag of the dead organisms, otherwise the warranty is voided.
In the case of losses, we reserve the right to provide refunds for losses or to provide replacements via a credit for the lost organisms on the next order. There are no credits for shipping charges.
Acclimation of your fish when they arrive is very important. Please click here for our recommendations on acclimation.