Charges: Goliad Farms has flat rate tiered shipping charges for retail orders. The shipping charge includes boxes, bags, and, if necessary, heat or cold packs.
- FREE shipping on orders over $250.00
- $49.95 for orders up to $250.00
- $10.00 for local pickup*
* Local pickup is available by appointment only and can be picked up at our gate in Goliad Texas at the scheduled appointment time. The customer is responsible for bringing boxes to transfer the fish to. Retail customers are not allowed to visit the hatchery for insurance reasons.
Warranty: Goliad Farms guarantees live delivery if the shipment is accepted within two hours of delivery. In the event of losses, the buyer is responsible for notifying us by email within two hours of delivery of the shipment and must provide a photograph in the unopened bag of the dead organisms, otherwise the warranty is voided.
In the case of losses, we reserve the right to provide refunds for losses or to provide replacements via a credit for the lost organisms on the next order. There are no credits for shipping charges.
Acclimation of your fish when they arrive is very important. Please click here for our recommendations on acclimation.
Tracking: When your shipment goes out, you will receive an email with the mode of shipment, expected arrival date, and a tracking number for your shipment.
Shipping Days: Goliad Farms ships Monday through Wednesday each week. Orders are typically shipped the next shipping day after receipt of the order.
Shipping Methods: Goliad Farms ships via a variety of carriers and services depending on weather, location, and other factors. Unless otherwise requested by the buyer, we arrange for delivery to the shipping address. Air cargo shipping can be arranged for locations served by Southwest Airlines and United Airlines air cargo services.
Tax Policies: For retail sales to Texas residents, we collect Texas sales tax rates applicable to Goliad County, Texas.
Payment Methods: Goliad Farms accepts PayPal and all major credit cards.
Adding on to an Order: For orders that have not shipped, additions can be made up until noon of the shipping day. Add on costs will be manually separately charged.
Hawaii, Puerto Rico, and International Shipping: We ship to Hawaii but will require an import certificate issued by the Hawaiian Department of Agriculture. We ship to Puerto Rico, but standard shipping rates do not apply. We do not presently ship retail orders internationally.
Before ordering from Hawaii or Puerto Rico, please contact us.